Effective Date: January 15, 2026
1. ACCEPTANCE AND CONTRACTING PARTIES
These Terms of Service ("Terms") constitute a binding legal agreement governing your access to and use of the iTalk Choice-branded website, mobile site, and related services (collectively, the "Service"). You are contracting with True Choice (HK) Limited, a Hong Kong limited liability company.
Collectively, these entities are referred to as "Company," "we," "us," or "our". By accessing the Service, creating an account, or placing an order, you agree to be bound by these Terms.
You confirm that you are obligated to provide true and accurate information regarding your place of residence for the purpose of determining the applicable contracting entity and legal terms. Providing false or inaccurate information may constitute a violation of these Terms and may result in the suspension or termination of your account.
NOTICE FOR RESIDENTS OF QUEBEC (FRENCH-FIRST RULE): Where required under the Charter of the French Language, we present the French version of this contract by default and provide a mechanism for you to choose to be bound by an English version only after you have had the opportunity to review the French version. By proceeding in English, you confirm that you have voluntarily elected to be bound by the English version after having the opportunity to examine the French version.
2. ELIGIBILITY
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. If you use the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
3. ACCOUNTS AND SECURITY
Certain features may require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us promptly of any unauthorized use or suspected security breach.
4. PRODUCTS, PRICING, AND AVAILABILITY
We strive to provide accurate product descriptions, pricing, and availability, but errors may occur. We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies, to the extent permitted by law. Prices, promotions, and availability may change at any time without notice.
5. SUBSCRIPTIONS AND AUTOMATIC RENEWAL (CALIFORNIA ARL COMPLIANCE)
If you sign up for a recurring subscription service:
5.1 Continuous Service and Automatic Billing: Your payment method will be charged automatically at the start of each billing period (monthly, annually, or as otherwise specified) until you cancel. The renewal price will be disclosed at the time of signup and in your account settings.
5.2 Cancellation ("Click-to-Cancel"): You may cancel your subscription at any time. If you enrolled online, you may cancel online immediately by clicking the "Cancel Subscription" button in your Account Settings. You are not required to speak to a representative, chat with a bot, or call a phone number to cancel. Cancellation is effective at the end of the current billing cycle; you will retain access until that date.
5.3 Renewal Notice: For annual subscriptions, we will send you a reminder email between 15 and 45 days prior to renewal, detailing the renewal price and cancellation instructions.
5.4 Confirmation: Upon cancellation, we will send an immediate email confirmation.
5.5 Material changes notice: If we make a material change to your subscription that affects pricing, billing frequency, or the core nature of the service, we will provide clear notice and, where required, obtain your consent before charging you under the changed terms.
5.6 Proration/refunds on cancellation: Unless required by law or expressly stated at the time of purchase, subscription fees are non-refundable and we do not provide prorated refunds for partially used billing periods.
5.7 Free trials and promotional periods (if offered): If you enroll in a free trial or discounted promotional period that converts to a paid subscription, we will disclose the length of the trial/promo, the price that will apply after it ends, and how to cancel before you are charged.
5.8 Please note: If you are redirected from our website to a third-party website to complete your purchase or subscription, the cancellation, refund, and subscription management terms of that third-party website will apply. We encourage you to carefully review the applicable terms and policies on the third-party site before completing your purchase.
6. ORDERS AND PAYMENT
Offer and Acceptance: By placing an order, you submit an offer to purchase. An order is accepted only when we confirm acceptance (e.g., by issuing a shipment notice). We reserve the right to refuse or cancel any order for any lawful reason prior to acceptance.
Payment Authorization: You authorize us (and our third-party payment processors) to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.
7. SHIPPING, DELIVERY, AND RISK OF LOSS
7.1 Estimates: Delivery dates are estimates only. Delays may occur due to logistics, customs, weather, carrier issues, or other factors beyond our control.
7.2 30-Day Failure Rule: If we cannot ship your order within 30 days of the order date (or the timeframe otherwise stated at checkout), we will notify you and provide the option to cancel your order for a full and immediate refund.
7.3 Risk of Loss; Title: For consumer purchases, risk of loss passes to you upon delivery to you (or as otherwise required by applicable consumer protection law). For business purchases (if any), risk of loss may pass upon delivery to the carrier.
8. RETURNS AND REFUNDS
Returns and refunds are governed strictly by our Return & Refund Policy (available at /returns), which is incorporated into these Terms by reference.
Conflict Clause: In the event of a conflict between the Return & Refund Policy and the Statutory Warranties (Section 25), the Statutory Warranties regarding quality, safety, and durability shall control for eligible consumers.
9. ACCEPTABLE USE
You agree not to misuse the Service. Prohibited conduct includes violating applicable laws, engaging in fraud, interfering with security, attempting to access systems without authorization, or using automated means (including bots or scrapers) to access or collect data from the Service.
10. INTELLECTUAL PROPERTY & USER CONTENT
10.1 Company IP: All content and materials on the Service (including text, graphics, logos, product images, software, and page layouts) are owned by Company or its licensors and are protected by intellectual property laws.
10.2 User Content License: If you post reviews, comments, photos, or other content ("User Content"), you retain any ownership rights you have in that User Content. You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent that you own or control all rights to the User Content you post.
Deletion/anonymization of User Content: If you delete your account or request deletion of personal information, we may remove or anonymize User Content that is reasonably associated with you where feasible; however, we may retain certain content where necessary to comply with law, prevent fraud/abuse, resolve disputes, or maintain the integrity of reviews (for example, we may de-identify a review rather than remove it).
11. POINTS AND REWARDS PROGRAM
11.1 No Cash Value: Points are promotional, have no cash value, and are not transferable. Points do not constitute stored value, e-money, or prepaid access.
11.2 Redemption: Points may be applied to cover up to 30% of the total order value per eligible transaction.
11.3 Expiration: Points expire at the end of the calendar year in which they are earned.
EXCEPTION FOR ONTARIO & QUEBEC: For residents of Ontario and Quebec, points do not expire due to the passage of time alone, provided the user maintains an "active account status" (defined as logging into the Service or making a purchase at least once in a 12-month period).
12. PRODUCT DISCLAIMERS
Wellness Products: Nutritional supplements are for general health maintenance and are not intended to diagnose, treat, cure, or prevent any disease.
No Medical Advice: Content on the Service is for informational purposes only. Consult a healthcare professional before use.
13. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. (Does not apply to Quebec consumers regarding legal warranties).
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA. (B) COMPANY'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Company, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents, successors, and assigns (collectively, the "Company Parties") from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your misuse of the Service; (c) your User Content; or (d) your violation of any law or third-party rights.
Named service providers (for clarity): Without limiting the foregoing, "Company Parties" includes certain entities that may provide services to Company in connection with the Service, including Digital Technology Marketing and Information, Inc. and iTalkBB Canada Inc. (and, where applicable, Company's affiliates providing operational support).
16. DISPUTE RESOLUTION; ARBITRATION (US & NON-CANADA); PROVINCE CARVE-OUTS
16.1 Scope: Except where prohibited by applicable law, and except as provided in Sections 16.4 and 16.5, any dispute, claim, or controversy arising out of or relating to the Service, Products, or these Terms ("Dispute") will be resolved by binding arbitration on an individual basis.
16.2 Arbitration forum and rules: Arbitration will be administered by the American Arbitration Association ("AAA") under its applicable rules. The seat/venue of arbitration will be Austin, Texas, unless the parties agree otherwise.
16.3 No class actions: To the fullest extent permitted by law, you and Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.
16.4 Small claims: Either party may bring an individual action in small claims court if the claim qualifies.
16.5 Canadian consumer carve-out (Quebec/Ontario): If you are a consumer residing in Quebec or Ontario, Section 16.1 (mandatory arbitration) and Section 16.3 (class waiver) do not apply to you to the extent prohibited by applicable law. You retain the right to bring your Dispute in the courts of your province of residence.
16.6 Fees: For claims of USD $10,000 or less, Company will pay AAA filing fees and arbitrator costs unless the arbitrator determines the claim is frivolous.
16.7 Injunctive relief; enforcement: Nothing prevents either party from seeking temporary injunctive relief in a court of competent jurisdiction to preserve the status quo pending arbitration. A court may also enforce the arbitration agreement, confirm an award, or enter judgment on the award.
17. GOVERNING LAW AND COURTS (WHERE ARBITRATION DOES NOT APPLY)
17.1 Texas law for US contracting entity: If you reside in the United States, these Terms are governed by Texas law, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 16.
17.2 Hong Kong law for non-US contracting entity; mandatory consumer law: If you reside outside the United States, these Terms are governed by Hong Kong law, except where mandatory local consumer protection law requires otherwise.
17.3 Courts for non-arbitrable disputes: Where arbitration does not apply (including Sections 16.4-16.5), the parties consent to the competent courts identified above (including your province of residence where required by mandatory law).
18. LANGUAGE / LANGUE (QUEBEC)
If you reside in Quebec, the French version of these Terms is the standard contract. You may be bound by an English version only if you have expressly chosen it after being presented with, and having the opportunity to examine, the French version.
19. CONTACT US
Email: support@italkchoice.com
Address: Suite 603, 6/F, Laws Commercial Plaza, 788 Cheung Sha Wan Rd, Hong Kong.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time. If we make changes, we will update the "Effective Date" above and, for material changes, we will provide additional notice (e.g., email or an in-Service notice). Changes apply on a going-forward basis from the updated effective date. If you do not agree to the updated Terms, you must stop using the Service and may cancel any subscription as described in Section 5.
21. TERMINATION / SUSPENSION
We may suspend or terminate your access to the Service (in whole or in part) for lawful reasons, including if we reasonably believe you violated these Terms, engaged in fraud, or created security risks. You may stop using the Service at any time.
22. TAXES, DUTIES, AND CUSTOMS
You are responsible for applicable sales taxes, VAT/GST/HST/QST, import duties, brokerage fees, and customs charges, unless we explicitly state otherwise in writing.
23. THIRD-PARTY SERVICES
The Service may contain links to or integrations with third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices.
24. FORCE MAJEURE
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, labor disputes, internet or hosting failures, supplier disruptions, or carrier delays.
25. STATUTORY WARRANTIES (CANADA)
25.1 Quebec Residents: You benefit from legal warranties under the Consumer Protection Act regarding the quality, safety, and durability of goods.
25.2 British Columbia Residents: For certain consumer contracts (including certain internet contracts), BC law may provide cancellation rights if required information is missing or if you do not receive a copy of the contract within a required timeframe. We will provide contract information and confirmations as required by applicable law.
26. MOBILE MESSAGE SERVICE TERMS (SMS/MMS)
If you consent to receive mobile messages:
26.1 Service: We may send you recurring automated marketing and informational text messages. Consent is not a condition of purchase.
26.2 Cancellation: Reply STOP to cancel. Reply HELP for help.
26.3 Liability: Carriers are not liable for delayed or undelivered messages.
27. MISCELLANEOUS
Entire Agreement: These Terms (and any policies incorporated by reference) are the entire agreement.
Severability: If a provision is unenforceable, the remaining provisions remain effective.
Assignment: You may not assign these Terms without our consent.